American philosopher John Dewey said a person learns as much from failure as he or she does from success. For corporate communicators, two of the lowest points in U.S. financial history provide real-world lessons on how to maintain ethical communications through crisis.
Years ago, Yan Jin, professor at the University of Georgia, and Shelley Spector, founder of the… More
By Karen Freberg, University of Louisville, and Carolyn Kim, Biola University
Social media and public relations go hand-in-hand in many circumstances, but nothing is as strong as the connection it has to organizational public relations (OPR). The ways individuals can engage in dialogue and conversation with brands today are limitless, but for customer inquiries and service options, we mostly… More
By Jami Fullerton, Oklahoma State University; Alice Kendrick, Southern Methodist University; and Lori Melton McKinnon, Oklahoma State University
Without doubt, we live in a world where information—accurate or not—spreads rapidly. The spread of misinformation is nothing new. However, a convergence of factors in today’s digital society has resulted in a range of challenges involving the origin, dissemination, veracity… More
By Hernando Rojas and Kwansik Mun, University of Wisconsin – Madison
The circulation and adoption of “fake news” and misinformation are detrimental to the functioning of any democratic system. In the communication ecosystem of the 20th Century, centralization in the distribution of information, and professional practices by journalists, sought to keep misinformation at bay.