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Client Strategy Associate
Attentive Mobile (New York City)
Responsibilities
- Cement the relationship with new and existing customers including: setting up integrations, managing account growth, assisting with new product adoption, and handling renewals
- Manage 100-150+ accounts concurrently, prioritizing appropriately to ensure time is spent where impact can be maximized
- Advise and groom clients to increase their usage, adoption, and ROI achieved through partnering with Attentive
- Lead and present at select client meetings, both in-person and over video conference
- Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal and growth pipeline; identify, clearly communicate, and manage risk throughout the year though proactive touch points and take the lead in developing resolution strategies
- Help translate customer feedback (and your own team’s needs) into specific product requirements
Skills & Requirements
- 1 year of experience in a client facing role
- Account management experience preferred, but not required (ideally at a marketing/software company)
- Interest in customer success techniques and strategies
- Comfortable learning new software (for design, data management, and internal tools)
- Extremely detail oriented and organized
- Knowledge of Salesforce or related CRM tools preferred
- Interest in startups, software and entrepreneurship
Benefits & Perks
- Medical, Dental, Vision Insurance (2 of our plans are $0 premium cost to employees!)
- Life Insurance - Attentive pays for life insurance equal to 1x your salary (through Anthem)
- Daily lunch delivery stipend
- Yearly professional development stipend
- One time fitness equipment stipend
- Monthly fitness stipend
- 100% remote work as well as WeWork memberships for those who prefer an office
- Up to 18 weeks New Parent Leave with 100% pay
About Attentive: Attentive® is the most comprehensive text message marketing solution, driving 20.5% of total online revenue for businesses by creating thoughtful SMS experiences. Using real-time behavioral data, Attentive makes it possible for businesses to automatically send engaging text messages to each subscriber. Over 4,000 leading businesses like CB2, Pura Vida, Urban Outfitters, Rebecca Minkoff, Steve Madden, and more rely on Attentive and see strong performance, like 30%+ click-through rates and 25x+ ROI.
In March 2021, Attentive announced a Series E investment and is backed by Coatue, Bain Capital Ventures, Sequoia, IVP, and other leading venture firms.
We are looking for a driven individual to join our team as a Client Strategy Associate. You will work to help refine and improve our customer success processes and playbooks to work at scale across thousands of clients. You will also coordinate cross-functionally with marketing, sales, product, and design to bridge the gap between product and customers. Your core responsibility will be working with customers as a trusted consultant and to own customer relationships completely.
Submitted by Laura Forsyth ('20)
Job posted March 2, 2022
