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Community Manager
LION Publishers (Remote)
LION Publishers is looking for a passionate leader who delights in finding creative ways to support community-building among LION members and help members engage with LION membership programs.
The Community Manager leads community-building programs that aim to engage our diverse membership of independent news publishers across the U.S. and Canada. LION members come to us for resources, training and support to grow their business and ensure they can continue to provide critical news and information to their community.
This role owns the execution of LION’s community engagement strategy. You will lead onboarding of new members, the News Entrepreneur Community on Slack, support the Sustainability Awards and other projects that provide members with opportunities to connect with their peers and share ideas, insights, wins and challenges.
You understand that community engagement and membership retention is about building trust, facilitating meaningful connections and articulating the value of our programs to ensure our members can take advantage of everything LION has to offer.
Our ideal candidate has experience developing and executing community engagement programs, which could include trainings, in person events, engagement campaigns or other membership services. We would love it if you have experience in journalism but we will consider candidates who have strong community engagement experience and are willing to learn about the needs of publishers in the local news ecosystem..
Additionally, this role requires strong project management stills and the ability to utilize software like Asana to track activities and ensure deadlines and key deliverables are met for various programs.
LION believes that relevant, accurate and culturally competent local news and information helps people fully engage in civic life, make more informed decisions and better understand the world around them. If you’re interested in helping us make this vision a reality and working in a space of optimism and growth, learn more about the job and how to apply below.
Key Responsibilities
- (65%) Manage LION Community Activities
- Develop in-person and online groups around member needs, shared interests, communities served and geography
- Creating learning opportunities (webinars, trainings, etc) for members based on LION’s programming and member feedback
- Support the LION Sustainability Awards
- Working collaboratively with the LION team to plan and execute our annual Independent News Sustainability Summit
- Manage LION’s Community Ambassador Program in the US and support a new Canada Ambassador program
- Actively facilitate LION’s News Entrepreneur Community on Slack
- Make recommendations for improving the NEC Slack and other potential activities to build a stronger online community for members
- Assist in gathering member feedback and make recommendations for changes to address member needs
- (25%) Support LION Coaching Programs
- Support members participating in the Sustainability 360 pilot and future educational programs
- Write and schedule member-only emails and other member outreach
- Write member spotlights and resource posts
- Contribute to case studies created by the membership team
- (10%) Other duties as assigned
- This role acts as a backup when the Membership Services Manager is on PTO, responding to member emails and requests and supporting membership operations
- The role may also occasionally support other membership activities
Job posted October 14, 2024
