Blog Archive for Social Media Category

Katie R. Place

Research in Progress: Ethical digital engagement with low-income publics

September 11, 2018

By Katie R. Place, Quinnipiac University


Of the Page Principles, “Listen to Stakeholders” resonates with me the most—and supports ethical and inclusive engagement between organizations and their publics. Unfortunately, through my research, I’ve found that some organizations fail to listen to their publics and “engage a diverse range of stakeholders through inclusive dialogue.”

Among… More

Michele Ewing, Rita Linjuan Men, and Julie O’Neil

Using social media to enhance employee communication and engagement

August 20, 2018

By Michele Ewing, Kent State University, Rita Linjuan Men, University of Florida and Julie O’Neil, Texas Christian University

The growing use of social media in organizations is causing a reshaping of internal communication strategy. We conducted a study to explore the value of using internal social media. Our research resulted in several recommendations for companies who have or… More

Erica Ciszek

Research in Progress: Ethical engagement with LGBT stakeholders

July 24, 2018

By Erica Ciszek, University of Texas at Austin

June has come and gone*. The rainbow flags and streamers have been packed in storage for next year. But what about the remaining 11 months of the year?

While the Supreme Court of the United States legalized same-sex marriage in 2015, Richard Edelman, president and CEO of Edelman, noted,… More

Justin Walden

PR pros must walk a tightrope with their frontline employees on social media

July 11, 2018

By Justin Walden, North Dakota State University

Frontline employees’ personal social media use can pose numerous behind-the-scenes challenges to public relations professionals and their organizations, according to a Arthur W. Page Center-supported study in Corporate Communications: An International Journal.

Thanks to a Page Center Legacy Scholars grant, I studied how strategic communicators navigate these challenges and… More

Freberg and Kim

Code of conduct guides social media interactions with customers

July 4, 2018

By Karen Freberg, University of Louisville, and Carolyn Kim, Biola University

Social media and public relations go hand-in-hand in many circumstances, but nothing is as strong as the connection it has to organizational public relations (OPR). The ways individuals can engage in dialogue and conversation with brands today are limitless, but for customer inquiries and service options, we mostly… More

Kirstie Hettinga and Alyssa Appelman

Correction placement affects perceived importance and credibility

June 4, 2018

New research suggests online news publications can enhance credibility by rearranging their corrections.

With funding from the Arthur W. Page Center, assistant professors Kirstie Hettinga, California Lutheran University, and Alyssa Appelman, Northern Kentucky University, examined readers’ perceptions of corrections in digital news stories. The scholars’ findings suggest that The New York Times, a legacy publication with a high… More

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