By Chris Skurka, Penn State University, Helen Joo and Rainer Romero-Canyas, Environmental Defense Fund
It should come as no surprise that air pollution is bad for public health and well-being. Globally, air pollution accounts for over 6 million premature deaths related to heart disease, stroke, lung cancer and chronic obstructive pulmonary disease. Children in particular are vulnerable to… More
Corporate social responsibility represents an organization’s commitment to improving society through strategic initiatives – often environmental or social. Research has found that to communicate CSR to consumers, an organization must be real about what they stand for.
One of the challenges is skepticism. Consumers and other stakeholders may wonder if a company isn’t just “talking the talk." While… More
By Ioana A. Coman, Texas Tech University and Rosalynn Vasquez, Boston University
We set out to explore the relevant and timely phenomenon of organizational and social listening and the concept of dialogue, in the context of climate change advocacy. In this case study, we examined how Amazon, one of the largest, global tech companies, responded to its employees’… More
By Katie R. Place, Page Center senior research fellow
In the wake of COVID-19, organizations have scrambled to listen to marginalized publics. Many have endured significantly higher job loss rates and a greater bearing of the burden of the crisis, due to longstanding racism, income inequality, and reduced economic mobility.
Complicating this, organizations have historically engaged in… More
There are more than 600 organizations in the United States centered on coaching women to run and win political campaigns. Some topics – speechwriting and fundraising – are to be expected. But in one training program, two Page Center scholars found that the concept of authenticity repeatedly surfaced as a key element.
By Lisa Tam, Queensland University of Technology; Soojin Kim, University of Technology Sydney; and Helen Hutchings, Phillips Group
Macnamara wrote: “organizational listening is easier said than done because of the challenges of scale and diversity of views among stakeholders and publics." It is ideal to capture as many perspectives as possible from diverse groups of stakeholders and publics.… More
