March 7, 2022

By Minjeong Kang and Bitt Moon (doctoral candidate), The Media School, Indiana University

In our Page Center-funded project, we aimed to explore how organizational listening competency reduces employee silence in the workplace. The pervasive culture of employee silence is detrimental to fostering an open and safe work environment for organizational learning and innovation.

For this project, we… More

October 25, 2021

By Marlene S. Neill, Baylor University and Shannon A. Bowen, University of South Carolina

Women and lower-level employees working in U.S. organizations are not satisfied with management’s efforts to listen to them and they are often hesitant to offer critique or insight. These findings are based on a survey of 300 U.S. employees conducted in July of 2020.

August 27, 2021

By Sarah Maben and Chris Gearhart, Tarleton State University

Truly listening to stakeholders in social media, and not just surveilling them for marketing preferences and trends, requires proof of listening. That means putting listening into action through a response such as a like, reply, favorite, heart, gif, or emoji.

Social media opened organizations up to two-way communication… More

August 4, 2021

By: Chuqing Dong, Michigan State University and Jordan Morehouse, Clemson University

Declining public trust, increasing political polarization, and ongoing social injustice and inequality issues are just a few of the challenges the U.S. government has faced and continues to grapple with today. The COVID-19 pandemic intensified and complicated these issues, evidenced by numerous government failures in… More

July 28, 2021

By Weiting Tao and Yeunjae Lee, University of Miami

In today’s environment, employee engagement and relationships with their organizations have become particularly fragile. The psychological, physical, and financial distress brought by the global pandemic and by organizational changes in response to the pandemic (e.g., downsizing, relocation, cutting benefit, and teleworking) has put employees in a vulnerable state and… More

July 22, 2021

By Marlene S. Neill, Baylor University, and Juan Meng, University of Georgia

Servant leadership and ethics of care both emphasize the importance of interpersonal relationships, listening to others and empathy, all of which are critical to public relations practice. However, these two perspectives have received limited attention in public relations scholarship, despite the fact that public relations theory… More