Blog Archive for Stakeholder Engagement Category
September 8, 2020
By Giselle A. Auger, Rhode Island College and Moonhee Cho, University of Tennessee
How do organizations make us feel heard?
The concept of organizational listening prompted so many questions. For example, “Listen to your customers” seems like a commonsense part of good business practice, yet what does it look like? Does it mean bringing back a beloved… More
September 1, 2020
By Minjeong Kang, Indiana University; with Bitt Moon, Indiana University
About two months ago, during breakfast, my husband and I got into a heated discussion with our teenage daughter. The argument was about when it would be safe for her to go back to in-person martial art classes after nearly three months of lockdown due to the Covid-19… More
August 25, 2020
By Julie O’Neil, Ashley English and Jacque Lambiase, Texas Christian University
According to the Page Principles, listening effectively means engaging a diverse range of stakeholders through inclusive dialogue. Yet, what does inclusive dialogue and listening entail?
A recent national tragedy in Fort Worth, Texas represents an appropriate case study to examine an inclusive listening process with diverse… More
August 18, 2020
By Taylor S. Voges, (doctoral student) University of Georgia; Shelley Spector, Museum of Public Relations; LaShonda L. Eaddy, Southern Methodist University; and Yan Jin, University of Georgia
The year 2020 will more than likely be known as the year of the Global Coronavirus (COVID-19) Pandemic—the year that many countries shut down their borders, restricted travel, and mandated that… More
August 11, 2020
By Luke Capizzo, James Madison University
Everyone gets nervous before having difficult conversations—particularly when you know the other participant will not like the information you’re about to share, the opinion you need to present or the advice you’ve been asked to provide. And yet, most of us have also learned two hard-won truths from such experiences:
1)… More
August 3, 2020
By Lisa Tam, Queensland University of Technology; Soojin Kim, University of Technology Sydney; and Helen Hutchings, Phillips Group
In February 2020, Paul, a dog owner in Lane Cove, a suburb in Australia, found that the Lane Cove Council was planning to remove the fixed gates from Kingsford Smith Oval and install chicane gates. This change implied that dog… More