By Yeunjae Lee, Queenie Li, and Sunny Tsai, University of Miami
Despite the ongoing advocacy to increase diversity and foster inclusive work environments and corporate cultures around the world, discrimination in the workplace remains pervasive, specifically, gender-related mistreatment.
In the United States, four out of 10 working women have encountered discrimination at work due to their gender,… More
By Ioana A. Coman, Texas Tech University, and Rosalynn Vasquez, Boston University
On Sept. 19, 2019, Amazon CEO Jeff Bezos announced the company’s first corporate pledge to fight climate change. However, for many employees, including those representing the Amazon Employees for Climate Justice, this was not enough. Nearly 3,000 Amazon employees walked out of Amazon’s headquarters the next… More
By Diana Sisson, Auburn University; Debra Worthington, Auburn University; Graham Bodie, The University of Mississippi
When individuals fail to listen, misunderstanding occurs, frustration ensues, and relationships can end, but when organizations fail to listen, the consequences are often more sweeping. Organizational listening failures have contributed to catastrophes such as the Challenger explosion as well as more minor events… More
By Rita Men, University of Florida; Sunny Tsai, University of Miami; and Alvin Zhou, University of Pennsylvania
Social listening is not a new concept to brands and organizations. A quick Google search of social listening yields 496 million results in a split second. Many organizations, such as Southwest Airlines, have established social listening centers to monitor online conversations,… More
By Marlene S. Neill, Baylor University and Shannon A. Bowen, University of South Carolina
In times of a global pandemic, protests focused on issues of racial injustice, and layoffs associated with a recession, there likely has never been a time that demands ethical listening while facing new barriers toward achieving that objective.
